Check-In
The process by which a guest arrives and gains access to a rental property. Check-in can be in-person (host meets the guest), self check-in (lockbox or smart lock), or hybrid. The check-in experience significantly impacts guest satisfaction and reviews. Most hosts set check-in times between 3-5 PM to allow for turnover cleaning.
Example
A host uses a smart lock with unique codes for each guest, enabling 24/7 self check-in without needing to be present.
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