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Damage Protection

Go direct with confidence. Your property is protected.

Worried about damage on direct bookings without Airbnb coverage? Waivo damage protection is automatically included on every direct reservation. Guests pay a small fee, you get $1,500 in coverage, and claims are paid in days.

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$1,500

Coverage

Automatic

On Every Booking

Waivo Backed by Proper Insurance

Mar 8 - 11

Direct

$1,385

Tyler R. · 3 Guests

Protected

Mar 12 - 17

Direct

$2,185

James K. · 4 Guests

Protected

Damage Protection

$1,500

Accidental damage
Intentional damage
Theft with police report
Pet damage

Claim Approved

$847 paid in 2 days

Direct Booking Risk

What happens when things go wrong without Airbnb?

Most hosts rely on Airbnb to handle payments. But what happens when things go wrong on a direct booking? Your homeowners insurance won't cover short-term rental damage. Guests feel less accountable when they're not booking through a platform. You're exposed.

That's why Futurestay automatically includes Waivo damage protection on every direct reservation. Guests pay a small fee at checkout, and you get $1,500 in coverage. No gaps, no surprises.

Vacation rental with pool
Direct Reservation

Waivo protection included

$1,500 coverage
Guest pays fee

Why Waivo

Protection that works. Claims that pay.

Waivo is backed by Proper Insurance, the leading provider of short-term rental coverage. They understand vacation rentals, and they pay claims fast. No runaround, no fine print surprises.

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$1,500 in coverage.

Every direct booking is automatically protected. Accidental damage, intentional damage, theft, and pet damage are all covered.

Claims paid in days.

Claims are reviewed within 2 business days and often paid the next day. No waiting weeks or months for a check.

No guest involvement.

Waivo handles claims directly with you. They won't contact your guest or create awkward conversations.

How It Works

Protection included. Claims made simple.

Waivo protection is automatically added to every direct booking. Guests pay a small fee at checkout, and you're covered if anything goes wrong.

1

Guest books direct.

When a guest books through your direct booking site, Waivo protection is automatically included as a small fee.

2

Something gets damaged.

Accidents happen. Broken furniture, stained carpets, damaged appliances. Document the damage and gather evidence.

3

File a claim online.

Submit your claim through Waivo's portal. Claims are reviewed within 48 hours and paid within days.

Full Coverage

Go direct without the risk.

Direct bookings mean more revenue. But without platform protection, you’re exposed. Waivo fills that gap so you can confidently grow your direct booking business.

$1,500 Coverage
Automatic On Every Booking

What’s Covered

Real protection for real damage.

Waivo covers the things that actually happen in vacation rentals. Not just accidents, but intentional damage, theft, and pet-related incidents too.

  • Accidental damage (spills, breakage, burns)
  • Intentional damage from guests
  • Theft with police report
  • Pet damage from guest pets

Industry Leader

Backed by Proper Insurance. The STR experts.

Waivo is a sister company of Proper Insurance, the leading provider of comprehensive short-term rental insurance. They've been protecting vacation rental owners for years and understand the unique risks of the industry.

STR specialists

Unlike generic insurance, Proper understands vacation rentals. They know what damage looks like in this industry.

Trusted reputation

Hosts trust Proper Insurance. That same reliability backs every Waivo claim on your direct bookings.

$1,500
Automatic
48hr Response
Online Claims
"We enjoy providing a beautiful place for our guests to make great memories, and a huge part of that is providing great customer service. Futurestay has helped us care for our guests very well and in a timely fashion."

Westerfield Cabins

5 stars

Customer Service

Being a rentalpreneur is tough, that's why our whole team is here to support you.

Get support from real people. Setting up your property correctly is our priority, and we delight in every conversation with our customers.

Live chat support
Phone support
FAQ
Support team member
Support team member

Track Record

For over a decade, we've been uplifting independent rental owners.

4.5 ★★★★★

100+ Google reviews

By the Numbers

Trusted by thousands of hosts to process millions in bookings.

#1 Rated

Direct Booking Website Builder

100k+

Managed reservations

$100M+

Processed bookings

"My community needed something that actually works without the overwhelm,

and this is it!"

10K+

Community Members

STR Expert

Mentor & Educator

Stacy St. John

Stacy St. John

Founder, STR Sisterhood

Protect your properties today.

Add Waivo damage protection to every booking. No paperwork, no hassle, no gaps in coverage.

Start Free Trial

14-day free trial.
No CC until launch.

Built-In Partners

Airbnb
Google
Hopper
Stripe
AirDNA
PriceLabs
Waivo
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Airbnb
Google
Hopper
Stripe
AirDNA
PriceLabs
Waivo
Turno

Frequently asked questions.

What does Waivo damage protection cover?

Waivo covers accidental damage (spills, breakage, burns), intentional damage from guests, theft (with a police report), and pet damage from guest pets. You get $1,500 in coverage on every direct booking.

How much does the guest pay for Waivo protection?

The guest pays a small, non-refundable fee at checkout. The exact amount varies based on the reservation total. This fee replaces traditional security deposits, which guests prefer since they don't have to worry about getting money back.

How do I file a claim?

File claims online through Waivo's claims portal. You'll document the damage with photos, provide evidence of the cost to repair or replace, and submit. Claims are typically reviewed within 2 business days and often paid the next business day after approval.

Does Waivo contact the guest about claims?

No. Waivo handles claims directly with you, the property owner. They don't contact the guest or involve them in the claims process. This avoids awkward confrontations and lets you maintain a good relationship with guests.

Is Waivo protection automatic for all direct bookings?

Yes. When you enable Waivo protection in Futurestay, it's automatically added to all direct bookings made through your direct booking website. Guests see the fee at checkout and pay it as part of their reservation total.

Why do I need Waivo if I have homeowners insurance?

Standard homeowners insurance typically excludes damage from short-term rental guests. Filing a claim for guest damage could even void your policy. Waivo is specifically designed for vacation rental damage, so you're covered without risking your homeowners insurance.

Who is Proper Insurance?

Proper Insurance is the leading provider of comprehensive short-term rental insurance. Waivo is a sister company of Proper Insurance, which means your damage protection is backed by an established insurance company that specializes in the vacation rental industry.

Does Waivo cover Airbnb bookings too?

Waivo protection through Futurestay is specifically for direct bookings. Airbnb has its own AirCover program for bookings made through their platform. Waivo fills the gap for direct reservations where you don't have platform protection.