Cancellation Policy
The terms that define what happens when a guest cancels a reservation. Policies range from flexible (full refund up to 24 hours before check-in) to strict (50% refund up to one week before). Your cancellation policy directly impacts booking conversion rates — stricter policies deter some guests but protect your revenue.
Example
A beachfront property uses a moderate cancellation policy during peak summer season and switches to flexible during the off-season to attract more bookings.
Related Terms
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