Automated Messaging
Pre-written messages that are automatically sent to guests at specific trigger points in the booking lifecycle. Common automated messages include booking confirmations, check-in instructions, mid-stay check-ins, checkout reminders, and review requests. Automation saves hosts hours per week while ensuring consistent, timely communication.
Example
A host automates five key messages — booking confirmation, pre-arrival guide, check-in code, mid-stay check-in, and checkout instructions — saving 3 hours per booking in manual communication.
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